We recommend using either the Quick Search field at the top-right of the Webtron Dashboard to search for your Bidder using the details they provided (Email Address or Username) or open the Users & Groups > Users menu and use the Modify Filter panel to search for their profile using their First Name, Surname, or Company Name as well.

If you have found the Bidder’s account, we recommend checking their Account’s Summary tab for the following:

As a Dashboard Admin (with Tier 4 access or higher) you can manually activate a Bidder’s account for them. Open the “Edit” tab in their User profile and tick the checkbox next to “Account Activated?”, then click the green Save button and provide an Audit Trail message.

If a Bidder’s Account is Activated – Yes, but they are still seeing the “Login Details Do not Match” error, they may be entering their login details incorrectly. We recommend checking the following:

If a Bidder is unsure what their password is or they or their device is entering it incorrectly, you can send them the Reset Password email manually by open the Login page on your Portal, clicking the Reset Password button below the Password field, and filling in the Bidder’s Email Address in the Email Address field. If the issue persists after they have reset their password, click Next and fill in their details, we’ll get in touch with them directly and provide further assistance.

If your Bidder is not appearing on your User list, they have most likely not completed the Create Account form on your Portal. The Create Account form on your Portal is segmented into 4 sections, use the checklist below to assist them with filling out the Create Account form, each of the fields list below are Required Fields on the Create Account form:

Your Bidders will set their Username, Email Address and Password in the Your Logins section.

Your Bidders will set their First Name, Last Name/Surname, Company Name and Job Title in the Your Details section.

The largest section of the Create Account form, your Bidder must fill in their Address, Suburb/City, County/State, Country, Timezone and Main Phone Number.

Your Bidders have the option to consent to their data being used for analytics purposes and to receive marketing emails. This section comprises of two Checkboxes/switches, with the Marketing Emails checkbox folding out into a “Choose a Favourite Category” checkbox list if ticked.

The last required field of your Create Account form is the “I have read and agree with the Terms and Conditions and Privacy Policy” checkbox. Your Bidders must tick this option for the Create Your Account button to become clickable.

Your Bidder should now be able to click the Create Your Account button at the bottom of the form. If the button is not clickable or a required field is highlighted after clicking the button, run them through the form again and check all the Required fields again. If the button is not clickable or the “Thank you for creating an account” confirmation message doesn’t appear, please fill in the Bidder’s details below and click Submit, we’ll get in touch with them directly to assist.

If your Bidder is still have issues logging in or registering for your Auctions, please enter their details below and we’ll get in touch with them directly to provide further assistance.