From time-to-time, your Bidders may reach out to you directly to ask for assistance or if they’re having issues logging in.

In 99% of cases, we recommend forwarding them through to us either by emailing us yourselves (support@webtronoa.com) or by providing them with our 1300 667 153 Support Line (Australian Bidders only).

However, there are some Bidder Support queries that you and your team can handle internally.

This set of guide chapters will lay out the basics of diagnosing a Bidder’s issue and what you can do to help them.