If you are having issues with a troublesome Bidder, you have the ability to immediately eject them from a specific Auction and prevent them from placing any further Bids on that Auction, we call this Suspending an Auction Registration.
Step 1 – Accessing a Bidder’s Auction Registration History
The quickest and easiest method for Suspending a Bidder from an Auction is to first open the Webtron Dashboard, then navigate to the Users & Groups > Users menu.
Once your Bidder list has finished loading, click the yellow Modify Filter button at the top-left of the menu, click the red X next to Account Created Between, and use the Modify Filter options to search for the Bidder, either by their First and Last Name, Email Address, Username. Hit Enter or click the blue Apply button at the bottom of the Modify Filter panel to apply your Filter options.
Any Bidders matching your Filters will now appear in the Bidder list table, click their Username to open their Bidder profile.
Across the top of their Bidder profile you will see a row of blue Tab options, look to the middle of the row for the blue tab labelled Auctions. Click the blue Auctions tab to open their Auction Registration History.
Step 2 – Suspending a Bidder’s Auction Registration
The Auctions tab will display all of the Auctions this Bidder has registered for in a table. Look to the right-hand side of the tab for the Actions column. Beneath the Actions column you will find a series of blue hyperlink options, including one labelled ‘suspend’.
Click the blue ‘suspend’ hyperlink, this will open the Registrant Status Change panel. Here you will need to provide a reason why you are suspending this Bidder’s Auction Registration, this reason will be recorded by the Bidder’s Audit Trail for future reference.
After providing a reason, click the blue OK button at the bottom of the Registrant Status Change panel.
The Bidder will immediately see all Bid and Place Autobid buttons on your Portal lock out, and an “Auction Registration Suspended” message will appear on their screen. They will also automatically be sent a follow-up email confirming their Auction Registration has been Suspended. We recommend repeating this process if you have multiple Auctions running and they are registered for them as well.
From here you have two options:
- You can manually Approve the Bidder’s Auction Registration to restore their ability to bid on that Auction, or
- You can also Lock their Account to ban them from logging into your Portal. Click here to open our Banning a Bidder’s Account guide.