This guide covers the how and why of Withdrawing Timed Items. Whilst the title says “Live to Withdrawn”, you can move Items in any status to Withdrawn status (except for Items in Archived status).
Withdrawing an Item – the Why
Withdrawing an Item is done for two primary reasons:
To outright Delete Items from your Item List – Items can only be deleted once they have been moved to Withdrawn status. Deleting an Item is permanent but also optional.
The Item is no longer available – Reasons can vary, usually you’ve either sold the Item outside of the Auction, the Vendor/Consignor may have requested the Item be pulled, it’s up to you. Withdrawn is our recommended status for indicating to your Bidders that the Item has been pulled from your Auction. Like Suspended status, Withdrawing an Item will instantly remove the Bid, Place Auto Bid, Make Offer and Buy Now buttons from an Item and mark that Item as Withdrawn on your Portal (in place of the End Time/Countdown), like this:
Any Status* to Withdrawn – Moving an Item from it’s current status to Suspended
Before we begin, just a quick clarification, Withdrawn status is *applicable to Items in Draft, Preview, Live and Suspended status. Items in the Reconciled or Archived statuses cannot be Withdrawn, and Items in Closed status should not be Withdrawn under any circumstances.
Items in Closed status can be Withdrawn but shouldn’t be if they are in the Sold Selling Status, this will cause a continuity error and break your Item, so don’t Withdraw an Item that has Sold.
Any Status to Withdrawn – Withdrawing an Item via the Item List menu
Step 1 – Navigate to the View Auctions page and open the Item List
Once you’ve logged into the Webtron Dashboard, navigate to the Auctions & Items > View Auctions page:
On the View Auctions page, look to the middle-right of the Auctions table, under the Items column click on the # items link to open the Item List for an Auction:
Step 2 – Select your Item(s) and click the grey Withdraw button
After clicking the # Items link, the Dashboard will load and display your full Item List for that Auction in a table:
Look to the left-hand edge of the table, each Item Row houses it’s own Select checkbox, with a Select All checkbox found at the top-left of the table.
Select an Individual several Items, then look above the table for the grey Withdraw button (8th button from the left, sitting between Suspend and Reinstate). Click the grey Withdraw button, the Confirmation Request panel will then appear, click the green Confirm button to proceed:
The Dashboard will load for a moment and move your selected Item(s) from their current status to Withdrawn status. You’ll see a yellow “# Item(s) changed” message at the top of your screen, and the Item(s) will now show as WITHDRAWN (if moved from Draft or Preview) or as WITHDRAWN (if moved from Live or Suspended) under the status column:
Step 2A (Optional) – Hiding Withdrawn Items from your Portal
If you have moved an Item from either the Live or Suspended statuses to Withdrawn, it will remain visible on your Portal. You can manually hide Withdrawn Items by ticking the Select checkbox for each Item at the left-hand edge of the Item List table, then click the grey Hide button above the table and click Confirm:
The Dashboard will load for a moment and your Items will immediately disappear from your Portal. The Status row for each Item will change from light green (STATUS) to light red (STATUS) to reflect the new Hidden state of those Items:
If you need to unhide those Items, tick the Select checkbox for each Item at the left-hand edge of the Item List table again, then click the grey Make Visible button above the table and click Confirm:
Your Items will immediately re-appear on your Portal, but remain in Withdrawn status.
Step 2B (Optional) – Reinstating a Withdrawn Item (Withdrawn to Draft status)
If you have Withdrawn an Item but must now restore it to Live status, you’ll need to use an Action unique to Withdrawn Items; Reinstate.
Open the Item List menu and use the Select checkboxes at the left-hand edge of the Item List table to select your Items, then click the grey Reinstate button above the table and click Confirm:
Your selected Item(s) will now move from Withdrawn back to Draft status, from which you can edit them or click Validate to move your Item(s) to Preview status, and after that, click Approve to move your Item(s) to Live status and restore them to your Portal.
Item Visibility reminder
If the status column is showing as STATUS (with the light red background), those Items are hidden from your Portal. If the status column is showing as STATUS (with the light green background), those Items are visible on your Portal.
Use the Make Visible and Hide actions above the Item List table to toggle the visibility of your selected Items as needed:
If you’re unsure if your Item would be visible or not, float your mouse over the blue Key button in the Status column heading, this will display the Visibility and Selling Status colour key:
Light red (STATUS) indicates an Item is Hidden from your Portal. Light green (STATUS) indicates an Item is Visible on your Portal. Gold (SELLING STATUS) indicates an Item has Sold. Orange (SELLING STATUS) indicates an Item is Unsold/has not Sold.
FAQ – Suspending Timed Items
Q: Why would I Withdraw an Item? A: Reasons can vary, usually you’ve either sold the Item outside of the Auction, the Vendor/Consignor may have requested the Item be pulled, or you need to Delete the Item outright, it’s up to you.
Q: Why would I withdraw an item instead of Suspending it? A: It is true that the Suspended and Withdrawn statuses both have a lot in common, but they do serve two more distinct roles: 1. Suspended status is intended to be temporary – You should only Suspend an Item if you are cancelling bids or disabling auto bids on that Item, or need to temporarily remove the Bid/Purchase buttons from that Item. If you need to permanently remove Items from availability, use Withdrawn status instead. 2. Withdrawn status is intended to be permanent – Whilst both Suspended and Withdrawn Items can be returned to Live status and have their Bid/Purchase buttons restored, Withdrawn is primarily used to indicate an Item is no longer available, either at the behest of the Vendor/Consignor or due to other outside circumstances.
Q: Can I delete a Withdrawn Item? A: Yes, only Items in Withdrawn status can be deleted, but keep in mind that Deletion is permanent. Deleted Items cannot be restored and any Bids or Auto Bids placed on a Deleted Item will be lost and removed from all reports and exports.
Q: I withdrew an Item and it’s status row is showing in green, but it hasn’t re-appeared on the Portal, how do I fix this? A: Your Portal will temporarily hide an Item when it’s Status changes, but the Item will re-appear if you switch pages on your Portal or refresh your Portal tab. You can also force unhide the Item by ticking it’s Select checkbox and then click the grey Make Visible button above the Item List table.
Q: I can’t reconcile my Auction, it keeps showing this error message:
Auction 'Auction Title' [Auction ID Number] <strong>status unchanged</strong>.
# item(s) closed from a total of # items.
Unchanged item states - (already reconciled or unable to reconcile)
<strong>WITHDRAWN</strong>: #
What do I do to fix this? A: Check your Item List first, if you have any Items left in Withdrawn status that haven’t passed their End Time, you will not be able to fully Reconcile your Timed Auction. To fix this, either wait for the End Time to pass for those Withdrawn Items, or Reinstate your Items to Draft status and edit the End Date and End Time in Bulk Edit to a closer time (2 minutes from now is a solid option), then after hitting Save and Finish, Withdraw the Items again and wait for the End Time to pass before trying to Reconcile your Timed Auction again. For more details on how to fix this, click here to open the Live to Reconciliation – Reconciling a Timed Auction guide and skip to the Troubleshooting a Stuck Auction section of the guide.
Q: Is there any way I can set my Portal not to automatically show Withdrawn Items? A: No, but your Bidders won’t immediately see an Item in Withdrawn status after you hit Withdraw. From the Bidder’s perspective, when an Item changes status it will briefly disappear and reappear if they refresh or change pages on your Portal (e.g. opening an Item’s Item Details page then going back to the Auction Catalogue page), so you do have time to manually hide an Item if you need to.
Q: Can anyone bid, buy or make an offer on a Withdrawn Item? A: No, all Bid/Purchase buttons are disabled on an Item when it is moved to Withdrawn status.
Q: Does Withdrawing a Lot affect or cancel any of the bids on that Lot? A: No, all Bids and Auto Bids placed on a Lot are preserved as long as the Lot is not Deleted. After being Reinstated, the Lot will resume bidding exactly from where it was before being Reconciled.
Q: Can I still Withdraw a Sold Item? A: If your Item is a Listing, no. Any Listings sold via it’s Purchase Price (Buy Now) or an Accepted Offer (Make Offer) are immediately and automatically moved to Reconciled status. If your Item is a Lot, yes, you can Withdraw an Item in Sold – Closed status, but we do not recommend doing this.
Live to Withdrawn – Withdrawing Timed Items
This guide covers the how and why of Withdrawing Timed Items. Whilst the title says “Live to Withdrawn”, you can move Items in any status to Withdrawn status (except for Items in Archived status).
Withdrawing an Item – the Why
Withdrawing an Item is done for two primary reasons:
Any Status* to Withdrawn – Moving an Item from it’s current status to Suspended
Before we begin, just a quick clarification, Withdrawn status is *applicable to Items in Draft, Preview, Live and Suspended status. Items in the Reconciled or Archived statuses cannot be Withdrawn, and Items in Closed status should not be Withdrawn under any circumstances.
Items in Closed status can be Withdrawn but shouldn’t be if they are in the Sold Selling Status, this will cause a continuity error and break your Item, so don’t Withdraw an Item that has Sold.
Any Status to Withdrawn – Withdrawing an Item via the Item List menu
Step 1 – Navigate to the View Auctions page and open the Item List
Once you’ve logged into the Webtron Dashboard, navigate to the Auctions & Items > View Auctions page:
On the View Auctions page, look to the middle-right of the Auctions table, under the Items column click on the # items link to open the Item List for an Auction:
Step 2 – Select your Item(s) and click the grey Withdraw button
After clicking the # Items link, the Dashboard will load and display your full Item List for that Auction in a table:
Look to the left-hand edge of the table, each Item Row houses it’s own Select checkbox, with a Select All checkbox found at the top-left of the table.
Select an Individual several Items, then look above the table for the grey Withdraw button (8th button from the left, sitting between Suspend and Reinstate). Click the grey Withdraw button, the Confirmation Request panel will then appear, click the green Confirm button to proceed:
The Dashboard will load for a moment and move your selected Item(s) from their current status to Withdrawn status. You’ll see a yellow “# Item(s) changed” message at the top of your screen, and the Item(s) will now show as WITHDRAWN (if moved from Draft or Preview) or as WITHDRAWN (if moved from Live or Suspended) under the status column:
Step 2A (Optional) – Hiding Withdrawn Items from your Portal
If you have moved an Item from either the Live or Suspended statuses to Withdrawn, it will remain visible on your Portal. You can manually hide Withdrawn Items by ticking the Select checkbox for each Item at the left-hand edge of the Item List table, then click the grey Hide button above the table and click Confirm:
The Dashboard will load for a moment and your Items will immediately disappear from your Portal. The Status row for each Item will change from light green (STATUS) to light red (STATUS) to reflect the new Hidden state of those Items:
If you need to unhide those Items, tick the Select checkbox for each Item at the left-hand edge of the Item List table again, then click the grey Make Visible button above the table and click Confirm:
Your Items will immediately re-appear on your Portal, but remain in Withdrawn status.
Step 2B (Optional) – Reinstating a Withdrawn Item (Withdrawn to Draft status)
If you have Withdrawn an Item but must now restore it to Live status, you’ll need to use an Action unique to Withdrawn Items; Reinstate.
Open the Item List menu and use the Select checkboxes at the left-hand edge of the Item List table to select your Items, then click the grey Reinstate button above the table and click Confirm:
Your selected Item(s) will now move from Withdrawn back to Draft status, from which you can edit them or click Validate to move your Item(s) to Preview status, and after that, click Approve to move your Item(s) to Live status and restore them to your Portal.
Item Visibility reminder
If the status column is showing as STATUS (with the light red background), those Items are hidden from your Portal.
If the status column is showing as STATUS (with the light green background), those Items are visible on your Portal.
Use the Make Visible and Hide actions above the Item List table to toggle the visibility of your selected Items as needed:
If you’re unsure if your Item would be visible or not, float your mouse over the blue Key button in the Status column heading, this will display the Visibility and Selling Status colour key:
Light red (STATUS) indicates an Item is Hidden from your Portal.
Light green (STATUS) indicates an Item is Visible on your Portal.
Gold (SELLING STATUS) indicates an Item has Sold.
Orange (SELLING STATUS) indicates an Item is Unsold/has not Sold.
FAQ – Suspending Timed Items
Q: Why would I Withdraw an Item?
A: Reasons can vary, usually you’ve either sold the Item outside of the Auction, the Vendor/Consignor may have requested the Item be pulled, or you need to Delete the Item outright, it’s up to you.
Q: Why would I withdraw an item instead of Suspending it?
A: It is true that the Suspended and Withdrawn statuses both have a lot in common, but they do serve two more distinct roles:
1. Suspended status is intended to be temporary – You should only Suspend an Item if you are cancelling bids or disabling auto bids on that Item, or need to temporarily remove the Bid/Purchase buttons from that Item. If you need to permanently remove Items from availability, use Withdrawn status instead.
2. Withdrawn status is intended to be permanent – Whilst both Suspended and Withdrawn Items can be returned to Live status and have their Bid/Purchase buttons restored, Withdrawn is primarily used to indicate an Item is no longer available, either at the behest of the Vendor/Consignor or due to other outside circumstances.
Q: Can I delete a Withdrawn Item?
A: Yes, only Items in Withdrawn status can be deleted, but keep in mind that Deletion is permanent. Deleted Items cannot be restored and any Bids or Auto Bids placed on a Deleted Item will be lost and removed from all reports and exports.
Q: I withdrew an Item and it’s status row is showing in green, but it hasn’t re-appeared on the Portal, how do I fix this?
A: Your Portal will temporarily hide an Item when it’s Status changes, but the Item will re-appear if you switch pages on your Portal or refresh your Portal tab. You can also force unhide the Item by ticking it’s Select checkbox and then click the grey Make Visible button above the Item List table.
Q: I can’t reconcile my Auction, it keeps showing this error message:
What do I do to fix this?
A: Check your Item List first, if you have any Items left in Withdrawn status that haven’t passed their End Time, you will not be able to fully Reconcile your Timed Auction. To fix this, either wait for the End Time to pass for those Withdrawn Items, or Reinstate your Items to Draft status and edit the End Date and End Time in Bulk Edit to a closer time (2 minutes from now is a solid option), then after hitting Save and Finish, Withdraw the Items again and wait for the End Time to pass before trying to Reconcile your Timed Auction again. For more details on how to fix this, click here to open the Live to Reconciliation – Reconciling a Timed Auction guide and skip to the Troubleshooting a Stuck Auction section of the guide.
Q: Is there any way I can set my Portal not to automatically show Withdrawn Items?
A: No, but your Bidders won’t immediately see an Item in Withdrawn status after you hit Withdraw. From the Bidder’s perspective, when an Item changes status it will briefly disappear and reappear if they refresh or change pages on your Portal (e.g. opening an Item’s Item Details page then going back to the Auction Catalogue page), so you do have time to manually hide an Item if you need to.
Q: Can anyone bid, buy or make an offer on a Withdrawn Item?
A: No, all Bid/Purchase buttons are disabled on an Item when it is moved to Withdrawn status.
Q: Does Withdrawing a Lot affect or cancel any of the bids on that Lot?
A: No, all Bids and Auto Bids placed on a Lot are preserved as long as the Lot is not Deleted. After being Reinstated, the Lot will resume bidding exactly from where it was before being Reconciled.
Q: Can I still Withdraw a Sold Item?
A: If your Item is a Listing, no. Any Listings sold via it’s Purchase Price (Buy Now) or an Accepted Offer (Make Offer) are immediately and automatically moved to Reconciled status. If your Item is a Lot, yes, you can Withdraw an Item in Sold – Closed status, but we do not recommend doing this.