Assisting, Banning and everything in between

Your Site Managers have full control over the Agents and Consignors you have invited to join your VendorPlus, and we’ve created a streamlined suite of actions that will enable you to assist or ban your Consignors.

This guide is divided into sections that cover each of the individual actions available in the Vendors & Consignors menu, but as a brief reminder, here’s how you can get there:

Step 1: Navigating to the Integrations & Settings menu

From anywhere in VendorPlus, look to the top-right of your screen and place your cursor over the pill displaying your Username, then click Integrations & Settings:

1Float your cursor or tap here2Click Integrations & Settings

1. Float your cursor or tap here
2. Click Integrations & Settings

Step 2: Switch to the Vendor Profiles & Consignors tab

Once Integrations & Settings loads, you’ll see 3 tabs on your screen; Your Team, Vendor Profiles & Consignors, and Auctioneer Profiles, click Vendor Profiles & Consignors:

1Scroll down here

1. Scroll down here

The Vendor Profiles & Consignors table contains a full list of your Vendor Profiles (created in the Webtron Dashboard) and, once invited, each can house their own list of Consignors. Click on the Show button on each Vendor Profile to see the full list of Consignors assigned to it.

If you have a large list of Vendor Profiles, you can also use the Search and Filter options available at the top of the table to find the right Vendor Profile or Consignor:

Managing Vendor Profile – Available actions

For each Vendor Profile, you have 3 options:

• Invite new Consignor – This allows you to invite a brand new Consignor to your VendorPlus and link them to this Vendor Profile (for more information, click here)
• Link Consignor – This allows you to transfer an existing Consignor from one Vendor Profile to another or add an unlinked Consignor, i.e. if they were assigned to the wrong profile or invited through the Invite Consignor button at the bottom of the table.
• Pause Submissions – This allows you to bar all Consignors linked to this Vendor Profile from submitting any further consignments, either permanently or for a set cooldown period. You can provide a reason for the pause and this will be displayed to the Consignors via their Notifications list. For more information, click here.

Managing Consignors – Available actions

Suspend

If at any point you need to temporarily or permanently ban a Consignor from your VendorPlus, use the Suspend action. Clicking Suspend will open a panel at the centre of your screen, asking you to provide a Reason for Suspension (required) with the further option of ticking Suspension is Permanent:

Once suspended, the Consignor will be unable to log in to their account. You can of course un-suspend a Consignor after using the Suspend action, but for all intents and purposes, Suspend is the option for banning a Consignor.

Can a Consignor be auto-suspended?

Yes – If a Consignor uses an incorrect password 5 times or uploads a photo, document or video that fails our moderation checks, their account will be automatically suspended. Both the Consignor and your Site Managers will be notified when this happens and you will have the option to reactivate their account.

How do I un-suspend a Consignor?

When suspended (either manually or automatically), the Suspend action is replaced with a Reactivate button, click Reactivate to un-suspend a Consignor’s account.

Password Reset

If a Consignor misses their invitation email or forgets their login details (and also miss the Password Reset option on the Sign In page), you can use the Password Reset action to send them the password reset link via email:

Reset 2FA

If a Consignor has set up 2-Factor Authentication and has either lost their backup codes or can’t access their Password Manager, you can use the Reset 2FA action to temporarily disable 2-Factor Authentication:

The Consignor will now be able to sign in again but will be prompted to set their 2-Factor up again the next time they log in.

Transfer to Vendor ID

If a Consignor has been linked to the wrong Vendor Profile or a new Vendor Profile has been created for them, you can use the Transfer to Vendor ID action to re-assign them to a different Vendor Profile. Clicking on Transfer to Vendor ID will open a panel at the centre of your screen, simply click on the Select Vendor ID dropdown and select a different Vendor ID, then click Link Account:

If you’ve created a new Vendor Profile in the Webtron Dashboard and it isn’t appearing in the Select Vendor ID list, use the Refresh button at the top-right of the Vendor Profiles & Consignors table to update your Vendor Profile list:

Pause Submissions

You can use the Pause Submissions action at either the Vendor Profile level or apply it to individual Consignors. Pause Submissions will allow you to prevent a Consignor from submitting any further consignments, either until manually unpaused or for a set cooldown period:

You can provide a reason for the pause, and the Consignor will see this reason in their notification list. The + New Submission and Submit buttons will be deactivated until unpaused or the cooldown expires.

Can Submissions be paused automatically?

Yes – During the setup phase, we’ll ask you if you want a daily submission limit set for your Consignors. If this option is enabled and a Consignor reaches the cap, the + New Submission button will remain disabled until 8am the following day.

FAQ – Managing Vendor Profiles and Consignors in VendorPlus