Resetting your Portal and Webtron Dashboard Password
Estimated reading: 6 minutes
This guide is more tailored towards your Webtron Dashboard Admins, click here for the simplified How Bidders can Reset their Password guide.
Portal and Dashboard – Linked Accounts Explained
As a quick reminder, you and your Admins create their accounts the same way as your Bidders do, via the Create Account form on your Portal. The Account you create on your Portal is also your admin account, the login details are exactly the same. Email address, Username, Password, everything you fill in to the Create Account form on your Portal is part of your Dashboard account as well.
Step 1 – Open your Portal and navigate to the Login page
As your logins are shared between your Portal and the Webtron Dashboard, the means to Reset your Password are found in your Portal.
Open your Portal on your website, and click on the Login button here:
Below the Password field you’ll find the Password Reset button, click Password Reset to proceed:
You’ll move to a new page with an Email Address field and a blue button beneath it, fill in your Email Address in the field, then click the Email me instructions to reset my password button:
“The email provided has not been registered” – If you see that red error message at the top-right of your screen, there may be a typo in what you have filled into the Email Address field or you have not created an account with that email address. Please check what you’ve filled in and try again. If you can’t continue, get in touch with us at support@webtronoa.com for assistance.
After clicking the Email me instructions to reset my password button, you’ll see a confirmation message saying “Email sent, please check your inbox“, and a Reset Password Email will land in your inbox after 5-10 seconds:
If you do not receive a Reset Password email within 2 minutes, check your Spam/Junk or Deleted folders. If you’re using Outlook, we recommend checking both the Focussed and All folders in your Inbox for the Reset Password email.
Step 2 – Click on the Reset Password link in your emails
The Password Reset email sent to your Inbox will contain two links, one as a button and the other a backup copy-and-paste link:
Some older email clients such as Outlook (pre-2018) may prevent the copy-and-paste link from being clickable, so we recommend clicking on the Click Here to Reset your Password button:
Your browser will now re-open your Portal in a new tab, and after a few seconds of loading you’ll now see two fields; Password and Re-Type Password. Fill in your new Password, then repeat the password in the Re-Type Password field below that:
Once filled in, click the Change Password button below the Re-Type Password field. If your Password match, you’ll be returned to the Current Auctions page and see a “Your password has been changed successfully.” confirmation message at the top of your screen:
Click Okay to dismiss the confirmation message, then click the Login button again and use your new Password to attempt to log in:
If you are still seeing a “Username and Password combination do not match” error message, check the Email Address or Username you have filled in in the first field, then double-check the Password you’ve filled in by clicking the Reveal Password icon at the end of the Password field:
Autofill Details – If your Browser (Google Chrome, Microsoft Edge, Firefox etc.) or Password Manager (1Password, Dashlane, Apple Passwords etc.) has filled in your login details for you, it may not have your new Password saved yet, backspace all dots in the Password field and fill in your Password manually. Your Browser or Password Manager will ask if you want to update your autofill details after you click Log In.
If the issue persists, get in touch with us at support@webtronoa.com or ask one of your fellow admins to confirm your account details via the Users & Groups > Users menu in the Dashboard.
FAQ – Resetting your Webtron Dashboard Password
Q: Should I write my password down or save it to my browser? A: We don’t recommend writing your password down anywhere that isn’t locked behind a key or password. We recommend either saving it to your browser, or trying out a Password Manager like 1Password or Dashlane.
Q: What are Password Managers? A: Password Managers are secure applications where you can store your login details for pretty much everything. Most modern Password Managers can also be integrated with your browser through an Extension, offering to save your login details and even pre-fill them any time you open that website again.
Q: What Password Managers do you recommend? A: For security reasons, we can’t endorse any specific Password Managers (and we do not recommend you disclose which one you use to anyone for any reason), but a good starting point is looking into services like 1Password and Dashlane. If you’re an iPhone user and are on iOS 18 or newer, you automatically have a new Password Manager app called… Passwords (very creative Apple, well done). Apple’s Passwords app can also be download on Windows and added to Chrome as an Extension.
Q: I’m seeing a “an unexpected error has occurred” error message when I click Change Password, what do I do? A: The Reset Password link in your inbox may have expired, we recommend closing that tab and any other tabs containing your Portal, open a fresh tab and run-through the Reset Password process from step 1 again.
Q: I’m seeing a “Your password could not be changed” error message when I click Change Password, what do I do? A: The “Your password could not be changed” error can occur if you have sent yourself multiple Password Reset emails, always use the link in the newest Password Reset email in your Inbox, as the Dashboard will offline previous Password Reset links to prevent someone from using that link to gain access to your account, should any bad actors gain access to your emails.
Q: Can I see my password or any other person’s password in the Dashboard? A: No, for security reasons account passwords are not stored in the Dashboard.
Q: Can I reset a Bidder or Admin’s password for them? A: Only if you have been given access to their Email Inbox and we do not recommend sharing login details or asking anyone to share login details with you.
Q: A Bidder says they have reset their password but they still can’t log in, what do I do? A: Click here to open our Bidder Support guide, but as a rule of thumb, check the Account Activated status (if Yes, they can log in, if No they can’t), then check their User profile’s Audit Trail to see if they have indeed successfully reset their password.
Resetting your Portal and Webtron Dashboard Password
This guide is more tailored towards your Webtron Dashboard Admins, click here for the simplified How Bidders can Reset their Password guide.
Portal and Dashboard – Linked Accounts Explained
As a quick reminder, you and your Admins create their accounts the same way as your Bidders do, via the Create Account form on your Portal. The Account you create on your Portal is also your admin account, the login details are exactly the same. Email address, Username, Password, everything you fill in to the Create Account form on your Portal is part of your Dashboard account as well.
Step 1 – Open your Portal and navigate to the Login page
As your logins are shared between your Portal and the Webtron Dashboard, the means to Reset your Password are found in your Portal.
Open your Portal on your website, and click on the Login button here:
Below the Password field you’ll find the Password Reset button, click Password Reset to proceed:
You’ll move to a new page with an Email Address field and a blue button beneath it, fill in your Email Address in the field, then click the Email me instructions to reset my password button:
“The email provided has not been registered” – If you see that red error message at the top-right of your screen, there may be a typo in what you have filled into the Email Address field or you have not created an account with that email address. Please check what you’ve filled in and try again. If you can’t continue, get in touch with us at support@webtronoa.com for assistance.
After clicking the Email me instructions to reset my password button, you’ll see a confirmation message saying “Email sent, please check your inbox“, and a Reset Password Email will land in your inbox after 5-10 seconds:
If you do not receive a Reset Password email within 2 minutes, check your Spam/Junk or Deleted folders. If you’re using Outlook, we recommend checking both the Focussed and All folders in your Inbox for the Reset Password email.
Step 2 – Click on the Reset Password link in your emails
The Password Reset email sent to your Inbox will contain two links, one as a button and the other a backup copy-and-paste link:
Some older email clients such as Outlook (pre-2018) may prevent the copy-and-paste link from being clickable, so we recommend clicking on the Click Here to Reset your Password button:
Your browser will now re-open your Portal in a new tab, and after a few seconds of loading you’ll now see two fields; Password and Re-Type Password. Fill in your new Password, then repeat the password in the Re-Type Password field below that:
Once filled in, click the Change Password button below the Re-Type Password field. If your Password match, you’ll be returned to the Current Auctions page and see a “Your password has been changed successfully.” confirmation message at the top of your screen:
Click Okay to dismiss the confirmation message, then click the Login button again and use your new Password to attempt to log in:
If you are still seeing a “Username and Password combination do not match” error message, check the Email Address or Username you have filled in in the first field, then double-check the Password you’ve filled in by clicking the Reveal Password icon at the end of the Password field:
Autofill Details – If your Browser (Google Chrome, Microsoft Edge, Firefox etc.) or Password Manager (1Password, Dashlane, Apple Passwords etc.) has filled in your login details for you, it may not have your new Password saved yet, backspace all dots in the Password field and fill in your Password manually. Your Browser or Password Manager will ask if you want to update your autofill details after you click Log In.
If the issue persists, get in touch with us at support@webtronoa.com or ask one of your fellow admins to confirm your account details via the Users & Groups > Users menu in the Dashboard.
FAQ – Resetting your Webtron Dashboard Password
Q: Should I write my password down or save it to my browser?
A: We don’t recommend writing your password down anywhere that isn’t locked behind a key or password. We recommend either saving it to your browser, or trying out a Password Manager like 1Password or Dashlane.
Q: What are Password Managers?
A: Password Managers are secure applications where you can store your login details for pretty much everything. Most modern Password Managers can also be integrated with your browser through an Extension, offering to save your login details and even pre-fill them any time you open that website again.
Q: What Password Managers do you recommend?
A: For security reasons, we can’t endorse any specific Password Managers (and we do not recommend you disclose which one you use to anyone for any reason), but a good starting point is looking into services like 1Password and Dashlane. If you’re an iPhone user and are on iOS 18 or newer, you automatically have a new Password Manager app called… Passwords (very creative Apple, well done). Apple’s Passwords app can also be download on Windows and added to Chrome as an Extension.
Q: I’m seeing a “an unexpected error has occurred” error message when I click Change Password, what do I do?
A: The Reset Password link in your inbox may have expired, we recommend closing that tab and any other tabs containing your Portal, open a fresh tab and run-through the Reset Password process from step 1 again.
Q: I’m seeing a “Your password could not be changed” error message when I click Change Password, what do I do?
A: The “Your password could not be changed” error can occur if you have sent yourself multiple Password Reset emails, always use the link in the newest Password Reset email in your Inbox, as the Dashboard will offline previous Password Reset links to prevent someone from using that link to gain access to your account, should any bad actors gain access to your emails.
Q: Can I see my password or any other person’s password in the Dashboard?
A: No, for security reasons account passwords are not stored in the Dashboard.
Q: Can I reset a Bidder or Admin’s password for them?
A: Only if you have been given access to their Email Inbox and we do not recommend sharing login details or asking anyone to share login details with you.
Q: Where can I see if someone has changed their password?
A: Successful Password Resets are recorded in each Dashboard User’s profile, inside the Audit Trail. Click here to open our Viewing a Bidder’s Account History for details on accessing the Audit Trail for each of your Admins and Bidders.
Q: A Bidder says they have reset their password but they still can’t log in, what do I do?
A: Click here to open our Bidder Support guide, but as a rule of thumb, check the Account Activated status (if Yes, they can log in, if No they can’t), then check their User profile’s Audit Trail to see if they have indeed successfully reset their password.